The Northridge Group
AUGUST 23, 2022
Quality Monitoring needs vary by industry, but one industry with very specific and complex Quality Monitoring needs is the healthcare industry. Healthcare Quality Monitoring. The post How Contact Center Quality Monitoring Benefits the Healthcare Industry appeared first on The Northridge Group. A Success Story.
Fonolo
MARCH 5, 2019
This is why handling call center conversations within the healthcare field requires a unique set of skills. In order to ensure that communication is as positive and productive as possible, here are a few tips we think all call center agents working in the healthcare space could benefit from. Communicate Healthcare Terminology Clearly.
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CSM Magazine
APRIL 20, 2023
Guy Letts, CEO of CustomerSure, added: “We’ve had the pleasure of working with Polypipe Building Products since 2017 and it is great to see an organisation of this calibre and size take customer feedback so seriously. We’re confident that we can keep building on the success we’ve seen so far.”
AWS Machine Learning
FEBRUARY 2, 2023
Furthermore, we looked at the probability of a touchdown and probability plots to evaluate calibration. 9.621 47.519 0.265 The following plot of the observed frequencies and predicted probabilities indicates a good calibration of our best model, with an RMSE of 0.27 k10 Baseline 0 4.074 9.62 47.585 0.306 k10 Baseline 5 4.075 9.626 47.43
CSM Magazine
JANUARY 29, 2024
They should expect—and be willing—to take part in regular calibration sessions to review any calls that failed. Ensure that your partner has ample interpreters in the six languages required by CMS—including Tagalog, which can be difficult to staff for—and who are familiar with the precise terminology the auditor will be listening for.
AWS Machine Learning
OCTOBER 5, 2022
We explored nearest neighbors, decision trees, neural networks, and also collaborative filtering in terms of algorithms, while trying different sampling strategies (filtering, random, stratified, and time-based sampling) and evaluated performance on Area Under the Curve (AUC) and calibration distribution along with Brier score loss.
NobelBiz
APRIL 3, 2023
Some industries, such as healthcare and finance, have strict regulatory requirements that call centers must adhere to. Some other mistakes that we often see are skipping calibration, not training coaches properly, and overwhelming those who monitor and coach. Last but not least, QM helps businesses comply with regulatory requirements.
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