Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). However, in order to be compliant with the PCI DSS, the CV2 security number on the back of most credit cards must not be included in audio or transcribed conversations.

Best practices 159

Best practices Call Center Banking Contact Center 159

aircall

NOVEMBER 21, 2022

For sales and support teams, this means a heightened pressure to operate efficiently and better track performance; two tasks that have historically presented a significant challenge. With the current economic climate and increasingly competitive market, there’s no denying the corporate shift to achieve previously deemed “stretch” targets.

CRM 62

CRM Wait times Consulting Consulting 62

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts:

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Callminer

SEPTEMBER 5, 2017

KomBea Corporation, located in Salt Lake City, Utah, has been helping call centers become more compliant, secure, and efficient for over 12 years. Much of the responsibility of this falls on QA teams, who must ensure that agents adhere to policies, security, quality, and more. Lindsey Havens. Nabahat Shanza. Gene Caballero. Karin Hurt.

Call Center 140

Call Center call center software outsourcing Coaching 140

JivoChat

JULY 5, 2021

Online retailers are seeing massive growth in online sales. Global e-commerce sales are expected to top $4.2 These staggering sales figures have created all kinds of opportunities for online businesses. Safety, Security, and Peace of Mind: Security certificates and compliance measures keep data safe.

Advertising 52

Advertising Analytics Sales Enterprise 52

Netomi

FEBRUARY 28, 2022

I’m excited to join Pixalate during a phase of rapid growth as the company helps customers address issues that strike at the core of quality and compliance in the digital ad supply chain,” she said. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Connect with Alexandra.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

NobelBiz

SEPTEMBER 21, 2020

For more updates on the contact center space, check out our Blog section. Our Carrier Network Services offer impeccable voice quality while working from home, together with a compliance shield and experts to help guard you against further FCC regulations. The last update was on September 20. Check out our carrier services here.

Call Center 52

Call Center Contact Center Government Banking 52