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Not All Chatbots are Conversational AI Solutions

Creative Virtual

SME News Magazine is recognising this with their newly established IT Awards programme. Having worked in the virtual agent and chatbot field since 2000, I’ve experienced first-hand how these solutions and technologies have changed. Personalisation goes beyond just knowing a logged-in user’s name and account or order details.

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5 Reasons Why Customers Love Chatbots

VocalCom

As artificial intelligence continues to modernize customer experiences, chatbots are at the heart of this technological revolution. According to Business Insider, 67% of customers worldwide used a chatbot for support in 2017—and the numbers continue to rise. Chatbots are especially efficient when assisting customers with simple tasks.

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Top 9 Chatbot Use Cases and Examples That Really Work

REVE Chat Blog

As per Business Insider , 80% of businesses will be using chatbots by 2020. Chatbots are important to improve customer experience and are deployed across business functions to improve performance. . Here are the key use cases of how customers are getting the most out of chatbots . Top chatbots use cases and examples .

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7 Effective Ways to Collect Customer Feedback through Social Media

GetFeedback

Post a link to a survey on social sites and blogs. Simply posting a link to a survey in a blog post, Facebook status, a Tweet, an Instagram post, or whatever other methods of sharing on any social media platform will increase its visibility and guarantee that a bunch of people will take that survey. Facebook chatbot survey template.

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The Future of ATS and AI in Recruitment – What to Look For

CSM Magazine

In this blog, we’ll delve into the future of ATS and AI in recruitment, and what job seekers and employers alike should be prepared for. Employers can expect more accurate matches, while job seekers will find that their applications are evaluated with a more holistic view, taking into account their entire professional profile.

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What Can We Learn from The Online Gambling Industry About Customer Service?

CSM Magazine

In this blog post, we’ll explore what we can learn from the online gambling industry about customer service and how it can be applied to other businesses. It also means taking the time to listen to customer feedback and making sure that their needs are taken into account when making decisions. Consistency is key.

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From CTO to CX Industry Analyst: An In-depth Conversation with Mark Hillary

Vistio

He is a former technology director turned communication adviser, writing books and blogs on technology, work, and globalization. You now work predominantly as a communication advisor due to your experience writing books and blogs on technology work and globalization for notable media outlets like Huffington Post and the BBC.