Accountability Big data Journey mapping Tools 
Aspect
AUGUST 26, 2019
As new customer engagement channels become popular and better speech and text analytics tools come into use, we are faced with an inexorable rising tide of available information. Powerful data analysis and visualization tools help analysts traverse this massive body of information to extract the most important insights.
Totango
DECEMBER 1, 2021
An agile CS strategy includes several key components: Individuals and interactions take precedence over processes and tools, with data from customer interactions informing the way processes and tools are deployed. An agile approach brings the full power of big data analytics to bear on customer success.
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Talkdesk
MAY 19, 2015
Oxford defines “big data” as “extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions.” Big data is of special interest to businesses that wish to gauge their consumers’ preferences and ideas regarding customer service.
Totango
SEPTEMBER 1, 2022
QBRs in SaaS usually involve business clients, particularly clients with larger accounts, requiring more attention. In addition to relying on outdated data, the traditional QBR model fails to take advantage of the latest tools for agile innovation in digital technology, AI, and big data analytics.
Totango
DECEMBER 16, 2020
One of the most exciting new trends in customer success is the emergence of out-of-the-box solutions that allow you to automate the implementation of optimized customer journey maps. This technology provides you with pre-designed templates for each stage of your customer journey, from lead acquisition to retention.
CustomerSuccessBox
DECEMBER 13, 2021
The reality is most traditional rule engines use only 1% of data to set up rules as with hundreds of data points, it is impossible for the human mind to comprehend, analyze, correlate and configure rules for Account health and alerts with accurate thresholds. Customer Journey Mapping. Let’s get to the details….
REVE Chat Blog
FEBRUARY 12, 2020
Banks can provide real time support by using live assistance tools like co-browsing & video chat and scale their support with chatbots. Understanding the customer journey, helps banks to provide consistent and excellent customer service no matter what touchpoint your customer uses. Make use of big data analytics.
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