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WhatsApp Automation to Improve Customer Engagement

JustCall

Looking to use WhatsApp automation for business? In 2022, the number of downloads for WhatsApp Business globally stood at approximately 283.5 What Is WhatsApp Business Automation? WhatsApp business automation refers to using a third-party tool to automate your business communication on WhatsApp. A smart move.

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11 Best AI Chatbots for Sales and Support in 2021

JivoChat

And even if your customers are local, they might be looking at your products outside of your usual business hours. Because chatbot software collects data on site visitors and records transcripts of chats, you have access to a wealth of information that can help you personalize your marketing and messaging. Scalable customer service.

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SMS vs. MMS: Which is the Better Choice?

JustCall

Do you frequently wonder whether you should use SMS or MMS? Nowadays, modern phones combine SMS and MMS messages into a single, unified chat interface, making it difficult for the end user to distinguish between them. What is SMS (Short Message Service)? An SMS is an abbreviation for Short Messaging Service.

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5 Top Orum Auto Dialer Alternatives to Close More Deals

JustCall

Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. Explore these options to find a cost-effective solution that boosts your team’s productivity and ROI. Your sales stack doesn’t match up well with Orum’s integrations.

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M-Commerce: What it is and How to Succeed in 2021

JivoChat

The way customers buy products has changed. This year is expected to be the first time that the majority of ecommerce sales, nearly 54% , are made through a mobile device. billion by 2023, m-commerce will likely remain a popular channel for online sales. How Omnichannel Messengers Can Improve Mobile Sales and Support.

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Call Deflection Tools and Strategies For Contact Centers

NobelBiz

SMS, e-mail, live chat, chatbot, there are many suitable alternate channels. It can be used on the following channels: SMS : Due to its versatility, it is frequently used for call deflection. SMS is a dependable, rapid communication channel that can include text and links and does not need mobile data. Its features, such as m.me

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Top 9 Chatbot Use Cases and Examples That Really Work

REVE Chat Blog

You can find chatbots use cases and examples across all industries and business functions such as customer service, sales, marketing or even for internal process automation. To know about products and services . Bank of America introduced an AI-driven virtual financial assistant called Erica. Source: Drift. Online support.