product ai-call-scoring Accountability Banking Management Scripts 
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. Jeff Toister.
AWS Machine Learning
SEPTEMBER 1, 2023
Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).
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JustCall
MARCH 23, 2023
Long hold time and numerous call transfers frustrate customers. So, when a customer calls your support team, you need a defined system wherein the response time is faster, the average resolution time is shorter, and the backlog is minimum. Multi-level IVR is a virtual receptionist connecting incoming calls to different departments.
AWS Machine Learning
NOVEMBER 21, 2022
Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. CPU Optimized image/kernel to open the notebooks.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
JivoChat
APRIL 23, 2023
It’s much easier than sending an email or making a phone call, isn’t it? In the digital world, people want immediate answers, and if you offer simple fast responses, they may quickly give up on purchasing a product or service. The first chatbot, called ELIZA, was invented in 1966, by MIT professor Joseph Weizenbaun.
Pointillist
JULY 25, 2018
The Champion may or may not be the Project Manager (if not, then make sure to recruit an experienced project manager to organize the project and keep everything on track!). They are usually someone viewed by others as a powerful and respected source of new ideas and approaches. Pick a mix of financial, customer and operational metrics.
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