Peter Lavers

JUNE 29, 2017

Systemic is defined as “of or relating to a whole system, especially as opposed to a particular part”, which in business infers a holistic approach, taking into account all the variables and soft/hard factors that affect the desired commercial and experiential outcomes.

Management 79

Management Benchmark B2C Banking 79

SmartKarrot

MAY 28, 2020

It is a common belief in the SaaS industry that the acceptable SaaS churn rate benchmarks is around 5% annually. There are many factors that decide what is an acceptable benchmark and what exceeds it. The volume of sales depends on if it is for B2B or B2C customers. They are: The size of your company. The kind of product.

Benchmark 10

Benchmark SaaS B2C B2B 10

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. I have a colleague from PNC Bank, Bill Emerson. They’re fully remote. They’re always doing really interesting things.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Pointillist

MARCH 22, 2018

There are many such examples of B2C and B2B companies that are using upsell and cross-sell opportunities to generate profits. A common example in retail banking is when your bank offers you a credit card after you open a new savings account. Generates Additional Revenue More Efficiently Than Selling to New Customers.

Upselling 71

Upselling Analytics B2B B2C 71

Lumoa

APRIL 24, 2018

NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. Business leaders tell me that they also like the fact that they can compare their scores to other ‘benchmark’ businesses and this brings a tangibility to it.

Consulting 135

Consulting Consulting Metrics Feedback 135