Avaya

AUGUST 1, 2017

Drive anticipatory engagement at the individual account level. The CRM Connector supports Avaya Call Center Elite and the Avaya Oceana™ Solution , and will soon have integration for Salesforce Multichannel API. With this connector users can quickly and easily add new digital channels to: Innovate customer touchpoints.

CRM 58

CRM Multichannel APIs Healthcare 58

Kayako

JULY 20, 2018

The best solutions, including customer support software, have learned to account for those changing needs. You can use our powerful, well-documented API to fully customize Kayako, so your solution works with your business as you grow. Our multichannel platform enables better customer experiences.

Customer Support 48

Customer Support Multichannel APIs Customer Experience 48

JivoChat

MAY 10, 2023

No design or coding skills are required, you will start by creating your account and choosing one of the business plans offered: Basic, Unlimited, or Vip. But, if you don’t have it, you can start by creating your account and setting up the site along with your online store.

Analytics 75

Analytics Sales Accountability Marketing 75

JivoChat

MAY 15, 2023

No design or coding skills are required, you will start by creating your account and choosing one of the business plans offered: Basic, Unlimited, or Vip. But, if you don’t have it, you can start by creating your account and setting up the site along with your online store.

Analytics 75

Analytics Sales Marketing Management 75

JivoChat

SEPTEMBER 19, 2021

No design or coding skills are required, you will start by creating your account and choosing one of the business plans offered: Basic, Unlimited, or Vip. Multichannel inventory management. You can add other sales channels to your Zyro accounts, such as Amazon , Instagram , and Facebook , and manage everything in an integrated way.

Analytics 52

Analytics B2B Sales Marketing 52

NobelBiz

MAY 25, 2023

These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios. Watch the free on-demand recording here.

call center software 98

call center software Call Center APIs Contact Center 98

JustCall

JANUARY 23, 2024

There’s also a solution for medium and large businesses, which is the WhatsApp Business scalable API. Why Use WhatsApp for Business The WhatsApp Business API is an ideal platform to improve customer experience and reduce pressure on live agents. Now, you may ask, how can WhatsApp be used for business? Enter your business phone number.

APIs 52

APIs Multichannel Chatbots Accountability 52

OctopusTech

JUNE 24, 2021

This tool is used for real-time chat, multichannel support, lead generation, online surveys, in-app support, BPO Services, and more. Instant integrations as well as APIs. Try today by creating a free account. More than 250 instant integrations and APIs. Live Chat – A Versatile Live Chat Tool. AI suggestions.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

CSM Magazine

AUGUST 6, 2021

These virtual products can likewise deal with certain hefty assignments and concerns on account of implicit mechanization. Supports Multichannel. Freshdesk offers a high level of compatibility with customer relationship management solutions, including sales tasks or communicating with clients via its API. Freshdesk Pricing.

Multichannel 52

Multichannel Self service APIs Sales 52

JivoChat

MAY 3, 2023

The user creates an account on those websites, where they put all their debit and credit card information, and use them to finalize the payment. No design or coding skills are required, you will start by creating your account and choosing one of the business plans offered: Basic, Unlimited, or Vip.

Analytics 75

Analytics B2B Sales Marketing 75

JustCall

APRIL 5, 2023

A few words of caution before we dive into the budget comparision between the applications: If you are looking for a long-term solution, then it is best to be flexible with the budget You should also calculate the budget holistically while accounting for the recurring costs, plus the add-ons, any fees or charges, and other incidental expenses, etc.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

Comm100

FEBRUARY 7, 2018

Checking Multichannel Capabilities. Does the software have caps or restrictions that would cause you to be overcharged or limit activity until your account is upgraded? Does the vendor have an existing and growing API system to best integrate with other technologies? Checking Multichannel Capabilities.

CRM 41

CRM Multichannel Marketing Accountability 41

JustCall

APRIL 24, 2023

through standard APIs Easily manage customer data and keep track of interactions across multiple channels Enable agents to: Log into their queues Manage multiple statuses Perform various tasks according to their skills Top Features of XCALLY Web architecture XCALLY offers real-time asynchronous web architecture with real-time panels.

voip 52

voip CRM Enterprise Call Center 52

JivoChat

MAY 8, 2023

No design or coding skills are required, you will start by creating your account and choosing one of the business plans offered: Basic, Unlimited, or Vip. But, if you don’t have it, you can start by creating your account and setting up the site along with your online store. They also have webinars, tutorials, and guides.

Analytics 75

Analytics Sales Marketing B2B 75

JustCall

FEBRUARY 13, 2023

month for up to 40k emails WhatsApp Business API – Starting at $0.0042 per WhatsApp Template message and $0.005 for session messages SMS, WhatsApp, Chat, and MMS – Starting at $0.05 per user per month Premium – Message, video, and phone features and an open API at $34.99 5 Capterra– 4.6/5 5 TrustRadius– 8.5/10

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

aircall

JANUARY 13, 2021

The lack of access to customer information and accounts makes it appear to your customers that your service representatives or salespeople just don’t know what they’re doing. Multichannel communication capability and the ability to track communications on every channel. Lower costs for IT support.

Call Center 62

Call Center voip Contact Center call center software 62

JivoChat

APRIL 13, 2021

You can also create variations to account for different nuances in customers’ questions. You can even build custom automated support solutions with an API. You also need to use multichannel bots to engage your audience across channels. Canned responses can be long or short replies and may include links and images.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40