Talkdesk

OCTOBER 12, 2020

During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Many banks responded to urgent needs at the peak of the pandemic and are now in recovery mode. So how can these institutions avoid leaving customers on hold?

Banking 83

Banking Interactive Voice Response Self service CRM 83

AWS Machine Learning

SEPTEMBER 1, 2023

Each business unit has each own set of development (automated model training and building), preproduction (automatic testing), and production (model deployment and serving) accounts to productionize ML use cases, which retrieve data from a centralized or decentralized data lake or data mesh, respectively.

Engineering 101

Engineering Accountability Construction APIs 101

CSM Magazine

APRIL 23, 2021

If customer experience is a canvas, service brands tend to have a bigger one, with more opportunities to provide value, delight, educate and entertain. The statement describes an outcome, and the company’s newest services—like banking accounts designed for people who live, work and travel all around the world—tightly align to that outcome.

Entertainment 52

Entertainment APIs Banking Customer centricity 52

JivoChat

APRIL 23, 2023

In 1988, Jabberwacky was built by the developer Rollo Carpenter to simulate human conversation for entertainment purposes. Improve Customer Experience Customer experience is a factor that people take into account when deciding to make a purchase or not. Or you can connect to another platform via our API. JivoChat Partners: Dahi.ai

Chatbots 75

Chatbots B2C Self service Banking 75

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Training uses five ml.g4dn.2xlarge Text classification.

Scripts 71

Scripts Metrics APIs Healthcare 71

AWS Machine Learning

FEBRUARY 6, 2024

The workflow includes the following steps: A QnABot administrator can configure the questions using the Content Designer UI delivered by Amazon API Gateway and Amazon Simple Storage Service (Amazon S3). The Content Designer Lambda function saves the input in OpenSearch Service in a question’s bank index. Choose Create function.

Chatbots 102

Chatbots APIs Self service Banking 102

CustomerSuccessBox

FEBRUARY 28, 2022

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. An average customer is worth $10,000.

SaaS 52

SaaS Best practices Enterprise Customer retention 52