Customer Experience is More Important than Ever
The Petrova Experience
OCTOBER 22, 2020
In other words, American Airlines could sit on a panel with me, the JetBlue Airlines speaker, and say “We are not really investing in Customer Experience per se. ” Today, if American Airlines says that on stage, they will be on the news tomorrow. In other words, the chatbots of 2021 need to have contextual awareness.
Let's personalize your content