product ai-sentiment-analysis 
Fonolo
MAY 16, 2023
But without proper data analysis and interpretation, contact centers – and the businesses they serve – may not reach their full potential. Understanding Contact Center Analytics Contact center analytics involves the collection and analysis of data related to the center’s operation.
Fonolo
FEBRUARY 14, 2023
Improve customer satisfaction With the right automation tools in place, improved customer satisfaction is sure to follow. Leading contact centers use forecasting automation tools to help them analyze this data and identify trends to inform decision making. Consider how much time would be required to have a human analyze all that data.
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3CLogic
JUNE 23, 2023
Customer Experience in the Age of AI AI suddenly seems unavoidable — sweeping into every sector of our lives from, ostensibly, out of nowhere. One of the most exciting frontiers in AI is in the realm of voice technology — especially for customer experience and service management. What is Voice AI?
Lumoa
SEPTEMBER 30, 2022
Plus, their customers are also two times more likely to try new products or services. . This, in turn, allows you to build better products and features designed to meet your customers’ biggest needs, all while making timely adjustments that produce better results. . Improving Products and Services Through Big Data.
Netomi
MARCH 24, 2023
Customer service (CS) platforms have been adopting conversational AI at incredible rates as consumers expect a higher quality customer experience. For example, their AI solution is relatively weak as it relies solely on keyword matching, resulting in limited and inaccurate responses to customer inquiries like the ones shown below.
Global Response
DECEMBER 21, 2023
Your product and your price point can carry you so far when it comes to setting yourself apart from your competitors—but if your customers know they can expect good service from your brand, they’ll be willing to pay more for it as it will set you apart from everyone else in your space that’s only offering mediocre service.
Quiq
FEBRUARY 23, 2022
Quiq’s robust features include visitor tracking, chat history, chat routing to live agents, sentiment analysis, chat continuation, and much more. Your live agent can help with sizing, suggest complementary products, and offer personalized advice that won’t make it into your web copy. Lower your cart abandonment rate.
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