TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Fonolo

AUGUST 17, 2021

Use historical data, analytics, and call center metrics to measure your agents’ and overall call center’s performance. Evaluate metrics like first-call resolution , customer satisfaction score, abandonment rate, and average handle time to measure performance, and compare them to your competitors.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

3CLogic

JUNE 23, 2023

Customer Experience in the Age of AI AI suddenly seems unavoidable — sweeping into every sector of our lives from, ostensibly, out of nowhere. One of the most exciting frontiers in AI is in the realm of voice technology — especially for customer experience and service management. What is Voice AI?

Customer Experience 52

Customer Experience Self service Scripts Abandon rate 52

aircall

AUGUST 18, 2021

For example, you won’t have to scan through all the calls yourself—you can have AI and smart machines transcribe the data for positive and negative insights that you can immediately act upon. Call recordings give you a wealth of information, such as: The concerns and objections your customers have toward your product or service.

Coaching 71

Coaching Government Abandon rate Call Center 71

Fonolo

NOVEMBER 17, 2020

” — Kristyn Emenecker , Executive Leader — Marketing, Strategy, Product, CX. More than 80% of customers now say the experience a company provides is as important as its products. . AI is here to stay. Consumers feel isolated as it is. Demand for empathetic human connections is increasing, not decreasing.”

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Playvox

APRIL 27, 2023

Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. According to Hyken’s data, that trend keeps increasing. Make changes based on these actionable insights.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

JustCall

FEBRUARY 28, 2024

While its AI-powered calling helps some, it might not fit your needs. Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. Explore these options to find a cost-effective solution that boosts your team’s productivity and ROI.

Real estate 52

Real estate CRM Sales Analytics 52