financial-services 
OctopusTech
MARCH 22, 2024
Unlike traditional customer service representatives, Chatbots can handle multiple conversations simultaneously, providing 24/7 support service without additional staffing costs. This solution enhances operational efficiency and customer service regardless of the business’s growth, reducing costs.
Calltools
JULY 7, 2021
Running a successful call campaign means finding the best way to sell a product or service to consumers. For many industries, a predictive dialer is the best choice for enhancing your company’s success. Use of the software must be compatible with industry compliance laws such as the Do Not Call Registry and call labeling measures.
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Lumoa
SEPTEMBER 30, 2022
It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. . That said, there are a huge number of factors that influence the customer experience or CX of your financial institutions.
Call Experts
JULY 27, 2023
A customer service call center serves as the backbone of a company’s customer service operations, providing a centralized hub where all customer inquiries, requests, and concerns are addressed efficiently and effectively. When it comes to delivering exceptional customer service, businesses face numerous challenges.
pindrop
OCTOBER 12, 2021
Imagine that you are trying to log in to your 401k account after a long time and as luck would have it you don’t remember the password. You try to reset the password online but you don’t remember the answers to the security questions you had set up while opening the account.
JustCall
MARCH 6, 2023
Nowadays, a modern call center has many innovative features for better service. Call Abandonment Rate Call abandonment occurs when the consumer hangs up before the call is initiated, or when the agent is in the process of trying to help them. These could be both financial and non-financial.
Hodusoft
JANUARY 17, 2024
It’s the acronym for Unified Communications as a Service. Its presence may or may not enhance a business’s financial performance. In that, they get several self-service and various other options. In such a time, doing business without taking eventualities into account is imprudent and myopic. It’s like a hygiene factor.
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