JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., This allows you to multiply your outbound calls by 10x.

Sales 52

Sales CRM Scripts APIs 52

aircall

AUGUST 29, 2022

Essentially, you want to keep your missed-call rate low. If it remains high, you may need to look into optimizing your processes, upgrading your tools, hiring additional in-house agents, or even outsourcing entire teams. How to calculate it: (Number of abandoned calls divided by the total number of incoming calls) multiplied by 100.

Call Center 118

Call Center virtual call center call center software Self service 118

Enghouse Interactive

JUNE 17, 2020

Transform the Contact Center with Microsoft Teams (blog series). Blog #1 Enhancing the Customer Experience. As we know, Teams does not offer a customer experience/engagement solution per se. Microsoft Teams Collaboration Still Needs More Tools…Close those Gaps. Efficiently. ChatBots (a.k.a. Knowledge Bases.

Interactive Voice Response 52

Interactive Voice Response Self service Abandon rate Contact Center 52

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. It’s easy to see how an automated tool to select prospects, dial, and route the call can optimize the outbound process.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Tenfold - Contact Center Blog

JULY 9, 2018

The better a contact center’s FCR is, the more successful and efficient they are in providing solutions rather than creating problems. FCR is measured by dividing the number of cases resolved in a single call to the total number of issues that have been resolved. A 2016 survey by Call Center Helper shared that 62.7%

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

aircall

MAY 14, 2021

Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up. When it comes to efficiently making outbound calls, there’s nothing like automation to get the job done. Automation software for outbound calling comes in many forms. First call close or first call resolution.

voip 62

voip Telemarketing Scripts Abandon Call 62

JustCall

OCTOBER 22, 2020

It automates the dialing process for the agents, sparing them the tedious manual tasks. At the same time, it ensures that it only connects to the answered calls. All unanswered and abandoned calls are filtered out. It saves time and enables teams to scale-up their calling capacity. Predictive Dialer.

Real estate 76

Real estate CRM Banking Outbound sales 76