solution sms-automation-tool 
JustCall
APRIL 3, 2024
Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., This allows you to multiply your outbound calls by 10x.
JustCall
FEBRUARY 12, 2024
Imagine your existing tech stack as a well-oiled machine, where data flows effortlessly between tools and applications. You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. Now, consider Convoso’s integration capabilities. Convoso doesn’t provide that.
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JustCall
FEBRUARY 28, 2024
Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. Explore these options to find a cost-effective solution that boosts your team’s productivity and ROI. You prefer a tool with a simpler learning curve and ease of use.
aircall
AUGUST 29, 2022
Essentially, you want to keep your missed-call rate low. If it remains high, you may need to look into optimizing your processes, upgrading your tools, hiring additional in-house agents, or even outsourcing entire teams. How to calculate it: (Number of abandoned calls divided by the total number of incoming calls) multiplied by 100.
NobelBiz
MAY 9, 2023
Understanding Dialers and Dialing Strategies A dialer is a software application designed to automate the process of calling phone numbers by using predetermined calling and routing rules. It’s easy to see how an automated tool to select prospects, dial, and route the call can optimize the outbound process.
JustCall
FEBRUARY 13, 2023
Tech Stack You Need to Run a Sales Call Center Provided you have established the type of call center you want to set up (physical location or virtual), all the paperwork has been taken care of, and a defined budget is in place… …it’s time now to invest in the right tech solutions you would need to operate a sales call center.
Tenfold - Contact Center Blog
JULY 9, 2018
The better a contact center’s FCR is, the more successful and efficient they are in providing solutions rather than creating problems. FCR is measured by dividing the number of cases resolved in a single call to the total number of issues that have been resolved. A 2016 survey by Call Center Helper shared that 62.7%
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