Anexa BPO

OCTOBER 15, 2021

One of the industries most deeply affected by the crisis was the banking world – like all other sectors, (and as an essential service) they were forced to answer the call and quickly reinvent the entire banking model. Here’s how well-established business process outsourcing companies like Anexa can help brands to build their futures.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Banking Marketing 40

NobelBiz

MARCH 12, 2024

Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust. To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). Table of Contents What is Unified Customer Experience Management?

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

CSM Magazine

NOVEMBER 2, 2023

In her new role, customer experience expert Lesley Avinou will lead the evolution of client relationship management across all locations including UK, Australia and USA. For more information on the Sigma Connected Group and its services, readers can visit www.sigmaconnected.com.

outsourcing 52

outsourcing Business Process Outsourcing Government Surveys 52

Global Response

DECEMBER 21, 2023

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. What is Customer Service Outsourcing?

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

Hodusoft

MARCH 13, 2024

Poor customer support not only affects satisfaction but can also harm the reputation of financial organizations. As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Select VoiceCom Blog

MAY 10, 2023

Fosters scalability Flexibility is one of outsourcing’s main benefits. Businesses can scale their services as needed without the extra costs of hiring and firing staff by outsourcing ecommerce tasks like customer service, order fulfilment, and digital marketing.

outsourcing 52

outsourcing Advertising Enterprise Marketing 52

Global Response

OCTOBER 25, 2023

Already Millennials and Gen Z are driving all of the growth in the luxury industry, and by 2030, Millennials, Gen Z and Gen A are expected to make up 80% of the luxury audience. Many luxury brands outsource elements of their clienteling or customer service in order to offer superior omnichannel experiences.

Brand ambassadors 62

Brand ambassadors Advertising outsourcing Personalization 62