Customer Engagement Platforms and Digital Customer Service Tools: What’s the Difference?
Revation Systems
JANUARY 8, 2023
Even digital customer service (DCS) tools are not enough anymore: they’re often impersonal, don’t often allow two-way communication for more complex issues, and lack the “human connection” that most people can connect with. Businesses need a customer engagement platform (CEP), a single platform that drives everlasting customer loyalty.
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