Hodusoft
MAY 24, 2023
The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. The report also said that more than three-quarters of customer support and service functions will have 80 to 100 percent of the employees working from home. billion in 2020. billion in 2022 to USD 4.1
Nicereply
APRIL 13, 2022
Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. A customer support agent pitching relevant and personalized promotions at the right time impacts said promotions’ efficiency and cost. Help you solve customer problems?
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Select VoiceCom Blog
MARCH 1, 2023
With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more reachable, ensuring that their market sees them as dependable brands that can keep up with their demands. Besides availability, customers consider channels in deducing “good customer service.”
TechSee
JUNE 1, 2021
What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.
TeamSupport
MAY 31, 2023
If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. These are not your chatbots of the past that were difficult to navigate and left you desperate for live human support.
NobelBiz
NOVEMBER 6, 2023
The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Let’s quickly dive into the automation toolkit that’s transforming the customer service landscape. Accenture predicts that AI is expected to boost productivity by 25% in the U.S. alone by 2040.
Netomi
APRIL 19, 2022
To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. An example of this is September 2021’s widespread outages of Microsoft’s Xbox Network service, which affected thousands of users across the globe.
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