TechSee

JUNE 1, 2021

What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Netomi

APRIL 19, 2022

To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. An example of this is September 2021’s widespread outages of Microsoft’s Xbox Network service, which affected thousands of users across the globe.

Customer Experience 64

Customer Experience Chatbots Self service Construction 64

NobelBiz

MAY 25, 2023

billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. Trusting the data can improve the customer experience. billion in 2022 to USD 19.7

call center software 98

call center software Call Center APIs Contact Center 98