5 Top Customer Service Articles of the Week 10-25-2021
ShepHyken
OCTOBER 25, 2021
(No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. My Comment: How do customers prefer to reach out to you for help and support? Many companies are trying to move the initial contact to chatbots. billion by 2026, representing a 30.9%
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