Remove 2026 Remove Abandon rate Remove Chatbots Remove Customer Support
article thumbnail

5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. trillion USD by 2026. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. Leverage data analytics to improve customer experience.

article thumbnail

E-commerce Statistics You Should Know in 2021

JivoChat

The e-learning sector is expected to grow 8% by 2026. billion by 2026 — a CAGR of 12.3% from 2020 to 2026. So COVID is continuing to move customers towards digital banking. 33% of global customers say chatbot interactions are “very effective” in dealing with customer service issues. Digital banking.

Banking 52