5 Top Customer Service Articles of the Week 10-25-2021
ShepHyken
OCTOBER 25, 2021
Read this article and learn more about what customers expect. 4 Ways Chatbots Can Fail at Customer Experience by Phil Britt. CMSWire) Chatbots continue to handle an increasing amount of customer support and other B2C and B2B interactions. billion by 2026, representing a 30.9% billion market of 2018.
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