JustCall

OCTOBER 25, 2023

As you know, call centers are always under pressure to deliver great customer service and boost sales. It is also about nurturing and managing leads to guide them through the sales funnel. According to a Gartner report , one in 10 agent interactions will be automated by 2026. This is an increase from an estimated 1.6%

CRM 52

CRM Call Center Call Logging Sales 52

Hodusoft

OCTOBER 14, 2022

According to Statista , the e-commerce sales figure is expected to reach 8.1 trillion USD by 2026. Post-sales issues. Post-sales follow-up. Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. Leverage data analytics to improve customer experience.

Contact center software 52

Contact center software Contact Center Abandon rate CRM 52

Hodusoft

NOVEMBER 9, 2022

billion by 2026. CRM integration: CRM serves as a valuable source of information, providing insights into customers’ behavior, trends, preferences, etc. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

voip 52

voip CRM Analytics Telecommunications 52

Hodusoft

FEBRUARY 1, 2023

According to a recent study , the global market for mobile banking is expected to reach a staggering $ 1824 million by 2026, with a compound annual growth rate (CAGR) of over 12.2% With robust advanced features like call bridging, least cost routing , real-time analytics & reporting, etc. during the forecast period.

Finance 52

Finance Banking voip Analytics 52

JustCall

MARCH 9, 2023

Increased sales: When customers have positive experiences with a company, they are more likely to make repeat purchases and recommend the company to others, leading to increased sales. billion people will have mobile phones by 2026. Text messaging: Text messaging is a wildly popular support channel that is only gaining momentum.

Customer Service 40

Customer Service Morale Chatbots Customer Care 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

These businesses also excel in customer-care and after-sales service. It can make a real difference in terms of both sales and profits to those who follow this direction. Hiring practices, for example, may shift as you start looking for people who have good problem-solving skills and some evidence of sales aptitude.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

JivoChat

FEBRUARY 5, 2023

According to Statista, global eCommerce sales topped $5.2 trillion dollars by 2026. This increased efficiency can result in improved customer satisfaction and higher sales conversions. Use the dashboard to monitor sales across different channels and identify customer trends. It is expected to reach about 8.1

CRM 75

CRM Transportation Accountability outsourcing 75