TechSee

FEBRUARY 16, 2021

In the last few years, companies have been investing in their field service function as a way to differentiate and personalize their services and improve overall operational efficiency. Remote AR assistance enhances remote support. In fact, approximately 50% of field technicians and service workers are expected to freelance by 2025.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109

TechSee

MAY 24, 2021

billion by 2025. These safety precautions have given way to the era of remote technical support, where a technician can advise or guide a customer on how to unbox, install, or troubleshoot their home security system in DIY mode. 5 Ways Home Security Firms can Boost CX with Visual Assistance.

Upselling 124

Upselling Self service Wireless Contact Center 124

Global Response

OCTOBER 17, 2023

billion by 2025 , according to some reports. Decreased budgets, increased demands, growing burnout among healthcare workers across all positions, increasing need for security and data privacy, and growing patient expectations all contribute to the desire and need for outsourced support. But what’s leading the growth in this sector?

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

REVE Chat Blog

OCTOBER 10, 2019

Along with impacting personal lives, AI powered chatbots are also transforming the way businesses communicate with their customers and prospects. What kind of queries do people ask on the website for customer support? Technical support. You can automate the customer service process to deliver real time support.

Chatbots 83

Chatbots Sales Personalization Customer Support 83

Netomi

FEBRUARY 28, 2022

I think that the trend that will dominate in the next couple of years (not just in 2022) in CX will be ‘personalization’ and learning how to create a personalized experience not only for luxury products/services but for all industries. A highly personalized digital service, the company has been dubbed the “Netflix of telco.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

RichCall

SEPTEMBER 13, 2017

personalization. As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. of companies.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video interactive assistance.

Call flow 141

Call flow Technical Support Sales APIs 141