SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. Healthcare industry is growing at a rapid rate with a CAGR of 13% and is expected to reach the market cap of $76 bn by the year 2025.

Healthcare 10

Healthcare Best practices SaaS Customer centricity 10

Spearline

JULY 13, 2021

In a survey conducted by CGS , it was interesting and reassuring to know that customers still rely on voice as their number one method of communicating with a customer service agent. Fig 1: Screenshot taken from GCS' infographic survey ' Is Covid-19 Illuminating Cracks in Customer Service? ' Migration to the cloud.

Contact Center 98

Contact Center Telecommunications Analytics Surveys 98

aircall

MARCH 19, 2021

Our world is driven by data. By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience.

Sales 62

Sales CRM Marketing Best practices 62

JivoChat

APRIL 25, 2021

Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. The global subscription market is expected to reach over $246B by 2025. Loop Ventures predicts that by 2025, 75% of US households will own at least one smart speaker.

Chatbots 52

Chatbots B2B B2C Sales 52