2025 Big data Customer Support Surveys 
Spearline
JULY 13, 2021
Customers still rely on voice as their primary channel for customer service. In a survey conducted by CGS , it was interesting and reassuring to know that customers still rely on voice as their number one method of communicating with a customer service agent. Virtual “Live” Events. In Q1 of 2021, 4.66
JivoChat
APRIL 25, 2021
Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. These days, retailers are looking toward integrated tech stacks that can support the omnichannel experience and manage the demands of online shopping trends. trillion in 2014.
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