Spearline

JULY 13, 2021

Ultimate.ai’s ‘Navigating Customer Service 2021: The Year of Transformation’ free guide explores how COVID impacted the customer service industry. Which new channels will be vital for customer communication and relationship management? Customers still rely on voice as their primary channel for customer service.

Contact Center 98

Contact Center Telecommunications Analytics Surveys 98

aircall

MARCH 19, 2021

Our world is driven by data. By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience.

Sales 62

Sales CRM Marketing Best practices 62

JivoChat

APRIL 25, 2021

Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. In recent years, customers have come to expect personalized interactions with brands — and in 2021, standard personalization is no longer enough to compete in a crowded, fast-moving space.

Chatbots 52

Chatbots B2B B2C Sales 52