2025 Big data Chatbots Surveys 
JivoChat
APRIL 25, 2021
Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. Chatbots will take on more of a sales function. Over 60% of shoppers say they prefer self-serve tools — including chatbots — to answer simple questions. mark by 2024.
Spearline
JULY 13, 2021
In a survey conducted by CGS , it was interesting and reassuring to know that customers still rely on voice as their number one method of communicating with a customer service agent. consumers were disappointed in the inability of chatbots to resolve their issues. 2: Survey taken from Spearline's 2020 Global Telecoms Report.
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