Global Response

JANUARY 22, 2024

Sectors like IT, healthcare, finance, and HR lead the way in outsourcing. Let’s dive into what the experts are saying to see where the outsourcing industry is headed in 2024. These intelligent systems give personalized care when handling inquiries, providing information, and troubleshooting common issues.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Customer context Philips uses AI in various domains, such as imaging, diagnostics, therapy, personal health, and connected care.

Healthcare 91

Healthcare Government Engineering APIs 91

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The pressure is rising for businesses to step up their CX game.

Feedback 83

Feedback Consulting Consulting Enterprise 83

BlueOcean

AUGUST 9, 2021

Contact Center Data Analytics. 84% of contact centers around the globe already have some capability in data analytics as it relates to the customer experience, particularly in the realm of data collection. Other areas of customer experience data analytics are likely to continue growing in use and popularity in many contact centers.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

Balto

JANUARY 22, 2024

By doing so, the AI assistant becomes more adept at understanding medical workflows, patient history, and the unique challenges faced by the facility, offering tailored and context-aware insights for better decision-making within the healthcare setting. This approach is much more effective and inspiring than just using scorecards.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

AWS Machine Learning

MARCH 15, 2024

In this post, we discuss the value and potential impact of federated learning in the healthcare field. In Dr. Werner Vogels’s own words at AWS re:Invent 2023 , “every second that a person has a stroke counts.” Conclusion Federated learning holds great promise for legacy healthcare data analytics and intelligence.

Healthcare 101

Healthcare Government Best practices Engineering 101

AWS Machine Learning

NOVEMBER 22, 2023

If you’re new to re:Invent, you can attend sessions of the following types: Keynotes – Join in person or virtually and learn about all the exciting announcements. Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics.

Engineering 113

Engineering Best practices APIs Government 113