2024 Accountability Journey mapping Personalization 
ShepHyken
APRIL 28, 2024
For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. Years ago, the term “Big Data” became popular.
Global Response
MARCH 25, 2024
You want to create a seamless, personalized experience. And the best way to do that is to start with a customer journey map. What is customer journey mapping? Customer journey mapping is a visual representation of every experience customers have with you. Don’t keep the information to yourself!
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ChurnZero
JANUARY 4, 2024
Expanded roles and responsibilities: how will customer success evolve in 2024? 2024 will be the year that CS teams create and execute on segment-specific playbooks that combine products, service offerings, and proactive engagements that align to value.” We asked ChurnZero’s industry network of CS experts to weigh in.
Lumoa
APRIL 28, 2024
More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The pressure is rising for businesses to step up their CX game. Which Platform Fits Your Needs?
Interactions
SEPTEMBER 9, 2021
In the last decade or so, banks have allowed you to use your smartphone to upload images of your checks and cash them in your account. Buyers would either have to go in person to an office or speak to agents over the phone to make applications and receive quotes. Quick, secure and from the convenience of your own home.
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