ShepHyken

MARCH 25, 2024

According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. I loved one of his first topics: AI is not the end of call centers. It’s making them better.

Customer Service 190

Customer Service Call Center Chatbots Call center experience 190

ShepHyken

FEBRUARY 26, 2023

8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. A company’s call center is often the primary point of contact between customers and the organization.

Customer Service 156

Customer Service Call Center Customer retention Banking 156

Hodusoft

MAY 24, 2023

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? A major contribution goes to call center software, which is the life force of every call center.

call center software 52

call center software Call Center Self service call center solutions 52

CCNG

OCTOBER 19, 2022

(NICE inContact, 2018) Contact center performance drives both loyalty and churn. 90% of consumers said they are likely to stay loyal after a positive call center experience; 73.7% said they are likely to switch after a negative call center experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Horizon CX

APRIL 3, 2023

From recording calls for quality assurance to implementing employee-training programs, contact center supervisors understand the importance of constant improvement as they strive to present their company in the best possible light. April 2023 The post Improving Contact-Center CX appeared first on Horizon CX.

Contact Center 52

Contact Center Entertainment call center workforce Call Center 52

AWS Machine Learning

DECEMBER 21, 2023

Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding.

Contact Center 89

Contact Center Scripts Interactive Voice Response contact center solutions 89

NobelBiz

OCTOBER 17, 2023

Explore lessons, regulations, and strategies for contact centers in 2023. Example from a Call Center Perspective During a promotional event, a call center experiences an unexpected surge in call volume. Discover the light at the end of the compliance tunnel! Watch now !

Call Center 59

Call Center Management Contact Center Analytics 59