Hodusoft
MAY 24, 2023
The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? A major contribution goes to call center software, which is the life force of every call center.
CCNG
OCTOBER 19, 2022
56% of CEOs and 66% of top managers are involved in Customer Experience activities according to the employees. Lumoa , 2018) 26% of CX teams experience a lack of skills and are not sure how to deal with the new consumer mindset and constantly changing market. Another 28% are willing to give mobile messaging a chance.
AWS Machine Learning
DECEMBER 21, 2023
Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience.
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