Horizon CX
APRIL 3, 2023
KOVA Corp recently published an impressive list of the dos and don’ts of call centers that are worth repeating here. “A A significant amount of time, attention, and money is invested in training a call center workforce to handle calls appropriately and provide outstanding customer service.
NobelBiz
OCTOBER 17, 2023
If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech. ” Unravel the complexities of staying compliant and profitable in the ever-changing legal landscape.
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