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A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. That made virtual call centers and contact centers extremely popular in the call center industry. Ensure the software complies with industry standards and regulations such as GDPR, HIPAA, or PCI DSS.

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What are Robocalls, and How Are They Different from Spam Calls?

Select VoiceCom Blog

Fraud The Australian Bureau of Statistics reported that scam exposure rose to 65% in 2021 and 2022 , suggesting a heightened risk of encountering fraud attempts. Comply with laws and regulations The Telecommunications Industry Standard of 2017 provides guidelines for legal telemarketing operations.

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Enterprise Software in SaaS: How They Are Categorized / Sized in the Americas, EMEA and APAC?

SmartKarrot

The enterprise software market is overgrowing and is expected to reach $1 trillion (about $3,100 per person in the US) by 2022. The growth of this market has been driven by the increasing demand for digital transformation across all industries. from 2022 to 2028. Introduction to Enterprise Software in SaaS Market. Easy upgrades.

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