CSM Magazine

FEBRUARY 24, 2022

Industry experts, customers and partners from around the world are taking part in the virtual event on 3 rd March 2022. Tony Gee , Security Consultant & Speaker, Pen Test Partners. The free virtual Payments 2022 conference will kick off at 15:00 GMT on Thursday 3 March. To register, visit: [link]. About PCI Pal.

Government 52

Government Consulting Consulting SaaS 52

CSM Magazine

JANUARY 26, 2022

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. Industry experts, customers and partners from around the world are taking part in the virtual event on 3 rd March 2022. Tony Gee , Security Consultant & Speaker, Pen Test Partners.

Government 52

Government SaaS Engineering Best practices 52

Satrix Solutions

JANUARY 24, 2022

Today, B2B customers stay loyal to organizations due to the experience they receive rather than simply the price or quality of a SaaS platform. With this in mind, here are a few recommendations for the New Year to answer the question – “How are your platforms and teams going to provide more robust customer experiences into 2022?”.

Customer Experience 97

Customer Experience B2B Customer centricity Feedback 97

Quadient

AUGUST 8, 2022

Mon, 08/08/2022 - 20:42. And when integrated with other SaaS insurance solutions , CCM can take insurance operations — both internal and customer-facing — to the next level. For this article, we consulted the customer communications management experts at Quadient, a Duck Creek partner, to gain insight into this important topic.

Customer Experience 52

Customer Experience Management Journey mapping SaaS 52

SmartKarrot

NOVEMBER 23, 2020

The SaaS industry has seen a huge upsurge in the past decade. All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products. SaaS statistics have shown that this will continue to happen in the coming decade. And by the year 2022, it is expected to reach $143 billion.

SaaS 10

SaaS CRM Telecommunications Analytics 10

SmartKarrot

MARCH 23, 2022

Back then, the key responsibility of the CDO was to handle data governance and compliance. Top 5 Challenges for Chief Data Officers in 2022. The companies impacted included government agencies, local businesses, and local governments. The term Chief Data Officer, CDO, was introduced during the early 2000s.

Government 10

Government SaaS Consulting Consulting 10

ChurnZero

JANUARY 13, 2023

2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. Ed Powers , principal consultant, Service Excellence Partners. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting! Joel Passen , co-founder, Sturdy.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98