2022 Coaching Healthcare Surveys 
CSM Magazine
NOVEMBER 1, 2022
Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. Top-line results, gathered via Google Consumer Surveys, indicate that consumers want “ease, greater access to agents, and better-trained agents.” Key findings from the report: 1.
Quadient
JULY 26, 2022
Top 10 Customer Communication Management Best Practices in 2022. Tue, 07/26/2022 - 16:55. CX strategy often focuses on frontline communications: training and coaching employees regularly on how to best speak and interact with customers. j.shah-thiel. Introduction. Collect and respect channel preferences.
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Balto
FEBRUARY 6, 2023
We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. In our survey, 46.7% In our survey, we found that 62.96% of tenured agents had a mentor at work. Key word: opportunity.
Balto
AUGUST 24, 2022
5 Ways to Turn 2022’s AEP Challenges Into 2023’s Opportunities for Greater Success. 2022’s registration was particularly challenging, with consumers facing rising health care prices and less disposable income. Coach in Real-Time. Benefits of Adopting AI Technology for Insurance and Healthcare Industries.
Balto
AUGUST 10, 2022
The Conversation Excellence Lab surveyed over 360 contact center executives about their budgeting plans. We surveyed 361 executives across the United States. For the purpose of this survey, we defined executives as Directors, Vice Presidents, Presidents, and C-Suite Executives. Demographics. and CSAT of 86.3
Balto
JUNE 23, 2022
This presents pain points for managers and agents alike as companies have to pay for enforcement tools, perform ongoing training, and coach agents on a tool that may not lend itself to optimal results in terms of agent satisfaction and retention. We surveyed 567 agents across the United States. Demographics. Our respondents were 52.2%
Balto
OCTOBER 31, 2022
“Coach your agents on how to improve at their jobs, and provide specific feedback where possible. Proper coaching will help those that may be struggling, and will advance those that are already doing a good job. Send a post-onboarding survey to your new agents: Did this program help them in their role? CSAT Surveys.
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