JustCall

NOVEMBER 25, 2022

Give call center agents instructions using call center voice analytics software. The top 10 trusted voice analytics software of 2022 are shown below. Users: Supervisor; Customer Service Representative Industries: Computer Software; Internet Market Segment: 62% Mid-Market; 20% Small-Business. Keep a call recording archive.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Their knowledge and impact is constantly reshaping the service industry. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Playvox

APRIL 11, 2023

Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3. Invest In Coaching To keep contact center agents engaged, investing in training and coaching is essential. Ongoing learning opportunities keep staff updated on industry trends, best practices, and customer service techniques.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Hodusoft

APRIL 14, 2022

The customer-first approach is gaining importance for businesses in every industry. Call tracking is one of the mandatory features of almost every call/contact center solution. Usually, a call and contact center software collects pick-up rate and timing data. Targeted coaching to improve agent performance.

Customer Service 59

Customer Service Contact center software contact center solutions Contact Center 59

Balto

AUGUST 30, 2022

In June 2022, the World Bank warned that most countries are heading into a recession. Even during difficult times, however, one place you should focus your investment is in your contact center. Rather than being a cost center, the right strategy and tools can transform your contact center into a profit center.

Contact Center 52

Contact Center contact center solutions Coaching Contact center software 52

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Embracing Technology for Call Center Optimization Technology is probably the number factor in determining whether a contact center can achieve hyper efficiency.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Playvox

APRIL 4, 2023

Attrition Turnover has long been an issue in contact centers. In 2022, the average agent turnover rate at all contact centers was 24% and climbed as high as 30% for large customer service centers. To keep engagement up, feedback should be focused on coaching rather than micromanaging.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78