TechSee

SEPTEMBER 15, 2022

The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based visual engagement. NeuraFlash is a leading AI and Consulting/ ISV Partner of Salesforce and AWS. BOSTON , Sept. BOSTON , Sept.

Big data 109

Big data Consulting Consulting Contact Center 109

CustomerSuccessBox

MARCH 14, 2022

In fact, Linkedin named Customer Success Specialist as one of the top emerging growth roles in 2022 showing 34% annual growth in job listings. Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career. Customer Success Courses to pursue in 2022. Format: 1-hour on-demand video.

Journey mapping 52

Journey mapping Accountability Construction Management 52

ChurnZero

JANUARY 13, 2023

With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. Ed Powers , principal consultant, Service Excellence Partners. 2023 will be a big year gaining market traction in new customer intelligence platforms.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98

JivoChat

JULY 6, 2021

A couple examples: A bot asks something like, “Do you work in sales or marketing?,” and when the visitor selects “Sales,” the bot might direct that person to a page explaining how a solution caters to sales teams. Conversational chatbots are AI-enabled chatbots that use ML, NLP, and big data to simulate human interaction.

Chatbots 52

Chatbots Sales Big data Personalization 52

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success insights—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. Maybe you invite them to more training or offer a consultation. That’s just an example.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. Maybe you invite them to more training or offer a consultation. That’s just an example.

SaaS 52

SaaS B2B Upselling Metrics 52

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. How to Use SA to Close more Sales featuring JLodge. Billion in 2022. Register for 11am BST Session.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28