Creative Virtual

JANUARY 26, 2023

As a specialist within the conversational AI space, Creative Virtual is excited about what ChatGPT and the technology behind it bring to our industry. We’ve been having lots of discussions with our customers and partners, as well as internally, about how this can deliver value to businesses using our V-Person solutions.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

Inbenta

JUNE 2, 2021

In multinationals, where teams can often be dispersed over numerous countries and time zones, there is also an increased need for HR teams or proficient self-service capabilities to be available 24/7 to assist whenever an employee may need their help. Benefits of HR automation.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

DMG Consulting

MARCH 8, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% DMG expects the market to grow at a minimum of 22.5% Adoption Rate for the CBCCI Segment.

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

DMG Consulting

SEPTEMBER 24, 2021

July 7, 2021 Donna Fluss. Companies need to be able to conduct business in an increasingly virtual and digital environment, as this is what their customers expect. The Transformational Value of Interaction Analytics. View this article on the publisher’s website. IA BENEFITS THE CONTACT CENTER.

Analytics 77

Analytics Enterprise Contact Center Quality management 77

Fonolo

JANUARY 4, 2022

70% of people favor brands that proactively notify customers about service interruptions or potential issues. 82% of customers expect to solve complex problems by talking to one person. Customer Service Statistics About Artificial Intelligence and Automation. High-performing service teams are 3.2 Source: Microsoft.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142

UJET

MARCH 22, 2021

Each layer provides a different benefit, and furthers that concept of a converged voice & digital experience, as well as a more modern, personalized, and contextual experience for your customers. We won’t just guide them to the right agent: We’ll guide them to the right channel. Providing a means of self-service.

Interactive Voice Response 82

Interactive Voice Response Virtual Agent Contact Center Self service 82

NobelBiz

FEBRUARY 21, 2023

This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. It has been growing at a CAGR of 20% since 2021!

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. It has been growing at a CAGR of 20% since 2021!

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

Uniphore

OCTOBER 21, 2021

2 1 , 2021 [12 AM PST, 3 AM EST ] – Uniphore announced today that it has completed its acquisition of Jacada and is unveiling the industry’s most compre he nsive p latform that will further enable enterprises to transform customer experiences. Enhanced Self Service with Multimodal Capabilities. PALO ALTO, Calif. ,

Interactive Voice Response 75

Interactive Voice Response Self service Call flow Virtual Agent 75