CCNG

NOVEMBER 9, 2022

Despite its unique impediments, contact center senior leaders should regularly examine the effectiveness of their employee engagement strategies. Automatically aggregate, synthesize and analyze collective data and present it in functional real-time management dashboards to every stakeholder.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

Playvox

MAY 11, 2023

They have a lot at stake when operating with autonomy, including demonstrating their: Reliability Credibility Ability Time management If a remote worker has more autonomy in their work, they will feel less pressure, perceive themselves as more useful to the company, and gain more confidence to suggest new ideas and take on new responsibilities.

Management 89

Management Contact Center Coaching Employee engagement 89

CSM Magazine

JUNE 14, 2022

When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones.

Cloud contact 59

Cloud contact Banking Business Process Outsourcing Employee engagement 59

Liveops

MARCH 11, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Give your agents time to adapt. Now the hard part is managing the engagement and productivity of those team members. Try not to align employee happiness with employee engagement.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Liveops

MARCH 15, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Give your agents time to adapt. Now the hard part is managing the engagement and productivity of those team members. Try not to align employee happiness with employee engagement.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Netomi

FEBRUARY 2, 2022

Then, when people do have to interact in transactional settings, such as in retail environments, on airplanes, or over the phone on customer service calls — they are, in the words of one grocery store employee, “devolving into children.” How can agents feel empowered to do their best work, feel more engaged and supported in their roles?

Call Center 52

Call Center Chatbots Employee engagement Accountability 52