CCNG

NOVEMBER 9, 2022

Maintaining connectedness within a contact center has always presented unique challenges. For example, engagement among customer service agents is demanding due to the one-to-one nature of customer care, the continuous flow of customer interactions and the lack of physical mobility due to reliance on screen-based support systems.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

Playvox

MAY 11, 2023

In the midst of “ quiet quitting ” and continued low unemployment, contact centers are leveraging remote work as a way to attract team members. Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work Why Is Autonomy At Work An Effective Foundation?

Management 89

Management Contact Center Coaching Employee engagement 89

Liveops

MARCH 11, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Give your agents time to adapt. Now the hard part is managing the engagement and productivity of those team members. Try not to align employee happiness with employee engagement.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Liveops

MARCH 15, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Give your agents time to adapt. Now the hard part is managing the engagement and productivity of those team members. Try not to align employee happiness with employee engagement.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62