CCNG

NOVEMBER 9, 2022

For example, engagement among customer service agents is demanding due to the one-to-one nature of customer care, the continuous flow of customer interactions and the lack of physical mobility due to reliance on screen-based support systems. A 2021 Gallup survey found that a mere 23% of U.S.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

CSM Magazine

JUNE 14, 2022

When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones.

Cloud contact 59

Cloud contact Banking Business Process Outsourcing Employee engagement 59

Liveops

MARCH 11, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Give your agents time to adapt. Now the hard part is managing the engagement and productivity of those team members. Try not to align employee happiness with employee engagement.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Netomi

FEBRUARY 2, 2022

For the modern customer service representative, a day in the life can be pretty rough. Nonprofit newsroom ProPublica interviewed numerous customer service reps, uncovering some shocking insights into the day in the life. ??For Provide insights to inform, offer context, and save a lot of time.

Call Center 52

Call Center Chatbots Employee engagement Accountability 52

Liveops

MARCH 15, 2021

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Give your agents time to adapt. Now the hard part is managing the engagement and productivity of those team members. Try not to align employee happiness with employee engagement.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62