2021 contact center solutions Customer Experience Quality management 
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. of their revenue due to bad experiences.
Playvox
SEPTEMBER 7, 2021
At Playvox, we prioritize what matters most to our customers — just like you do in your contact center! From quality management to workforce management , we strive to put not only the best, but also the most efficient and effective product on the market. Customer Experience Specialist.
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Enghouse Interactive
JUNE 9, 2021
It provides the data that enables your organization to better engage with customers and prospects. Find out more by downloading our sponsored ContactBabel report on Customer Engagement and Personalization. 1) 2021 Accenture Interactive, [link]. Get it here now. (1)
Enghouse Interactive
FEBRUARY 9, 2021
In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. AI will become more prevalent in 2021. Back office support. Subject matter experts. Accessible NOW!
Enghouse Interactive
JANUARY 13, 2021
Today, customer satisfaction is the top business priority, but successful companies cite it as their 1 priority. of all other companies have a CX project that has been completed, is underway, or is planned for implementation in 2021. will have extended Teams to their contact center for voice and 31.1% Microsoft Teams: 34.8%
Enghouse Interactive
MAY 27, 2021
It provides the data that enables your organization to better engage with customers and prospects. Find out more by downloading our sponsored ContactBabel report on Customer Engagement and Personalization. 1) 2021 Accenture Interactive, [link]. Get it here now. (1)
Enghouse Interactive
SEPTEMBER 20, 2021
Contact Center Solutions. of successful organizations that have deployed a single-source solution for both Unified Communications and their Contact Center. The Upside of Enghouse Single-Source UCaaS/CCaaS Solutions. Metrigy Research: Q3, 2021: UC, Contact Center Integration Drives Business Value.
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