Satrix Solutions

FEBRUARY 1, 2022

They delegate the NPS project to a junior member of the team who quickly writes the survey questionnaire, puts together the contact list, which includes executive sponsors at the company’s top accounts, writes the survey invitation language, obtains approval, and sends the survey. One of the executives who receives the survey is Sarah.

Surveys 78

Surveys B2B Feedback Technical Support 78

Education Services Group

FEBRUARY 3, 2021

Clearly, there was an opportunity to expand from strict technical support to a scalable channel for more complete customer engagement. Fast-forward to 2021. Not only will CSMs be able to readily identify opportunities for account expansion, but this data can quickly let them know when customers aren’t happy.

Technical Support 59

Technical Support Technology Self service Enterprise 59

teleopti

JANUARY 7, 2019

By 2021, purchases made online via mobile devices will account for 51.7% No account is taken of contextual factors that predetermine the outcome of customer interactions. If a customer has spent the last 30 minutes with technical support without success, make this information available to prepare the employee.

Customer Service 49

Customer Service Contact Center Technical Support Self service 49

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. Bhavika Kochhar. Catherine Blackmore. Donna Weber. Keri Keeling.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Quality Contact Solutions

DECEMBER 20, 2021

AURORA, Nebraska (December 9, 2021) ?Quality ” The SOC 2 Type 2 certification is an independent audit assessing internal controls involving security, availability, and confidentiality of the data processed on behalf of customers, as defined by the American Institute of Certified Public Accountants (AICPA)? SOC 2 Type 2?certification.?.

Call Center 52

Call Center Telemarketing outsourcing B2C 52

TechSee

MARCH 7, 2019

In fact, Gartner predicts that by 2021, 25% of digital workers will use a VEA on a daily basis, up from less than 2% in 2019. For every customer episode – paying a bill, getting technical support with activating a device, etc. Building a better VEA.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Netomi

FEBRUARY 28, 2022

A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? In recognition of its efforts in helping customers to extract the most value from their data, Sumo Logic was awarded the Best Business Intelligence/Analytics Solution of 2021 by Computing’s Technology Product Awards. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

JivoChat

AUGUST 23, 2021

in April 2021, with top Shopify competitors Squarespace and WooCommerce at 23.5% Figure 1: Market share of leading global e-commerce platforms as of 2021. In the US, the mobile share of total ecommerce purchases is expected to exceed desktop purchases, comprising just under 54% of online sales in 2021. and 23.4%, respectively.

Enterprise 52

Enterprise Sales B2B B2C 52

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Finally, because this is a customer-facing tool, we won’t be using it to document internal strategies for engaging and growing a customer account. Reduce voluntary employee turnover.

Management 98

Management Chief Customer Officer Upselling SaaS 98