COPC

OCTOBER 22, 2021

certification to improve CX, measure and analyze performance, utilize customer feedback and leverage the customer experience best practices outlined in the COPC Customer Experience (CX) Standard. This interview was conducted in August 2021 by COPC Inc. Organizations like Transcom rely on COPC Inc. and COPC Inc. certification.

At home agents 52

At home agents Technical Support Best practices Contact Center 52

Satrix Solutions

FEBRUARY 1, 2022

There are far too many B2B companies embarking on survey programs without the requisite best practice knowledge and planning. From there, Sarah slogs through a survey that’s too long and includes some irrelevant questions (“don’t they know it’s my team that interacts with technical support, not me!?!”).

Surveys 78

Surveys B2B Feedback Technical Support 78

Education Services Group

FEBRUARY 3, 2021

Clearly, there was an opportunity to expand from strict technical support to a scalable channel for more complete customer engagement. Fast-forward to 2021. Not only will CSMs be able to readily identify opportunities for account expansion, but this data can quickly let them know when customers aren’t happy.

Technical Support 59

Technical Support Technology Self service Enterprise 59

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. Bhavika Kochhar. Catherine Blackmore. Donna Weber.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Reduce regrettable team member attrition from 4% to 3% in 2021.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Netomi

FEBRUARY 28, 2022

A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? In recognition of its efforts in helping customers to extract the most value from their data, Sumo Logic was awarded the Best Business Intelligence/Analytics Solution of 2021 by Computing’s Technology Product Awards.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64