Remove 2020 Remove Case Study Remove Customer Support Remove Upselling
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6 Top Chatbot Examples: AI Customer Service Bots in Action

Comm100

We have hand-picked some of the top chatbot examples to show you how you could use AI customer service bots across channels – 5 use cases across industries, plus one case study of how a chatbot resolved 91% of live chat inquiries. Let’s explore the top 6 chatbot examples of 2020. Industry: Banking and finance.

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5 Insurance Chatbot Use Cases Along the Customer Journey

Inbenta

AI chatbots act as a guide and let customers keep in control of their buyer journey. They can push promotions in a specific timeframe and recommend or upsell insurance plans by making suitable suggestions at exactly the right moment. Support diversification by recommending, cross-selling, or upselling appropriate products.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. COVID-19 led to new realizations about how call centers need to operate, including a shift to remote work , system-wide stressors and important shifts in customer experience and service expectations among consumers.

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15 Practical Lead Generation Ideas and Strategies to Implement in 2020

REVE Chat Blog

Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase. It will open the door for upselling. Create a process to deliver customer support with the right channel.

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Here’s How Contact Centers Are Lowering Customer Acquisition Cost

Babelforce

(For a great analysis of the factors that link to worthwhile contacts, look at the existing customers with especially high customer lifetime value. What do they have in common and how can you reach more customers like them?). It comes down to your customer support software. How the pro’s do it. What does that mean?

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Why an 80/20 Service Level is Wrong for Your Call Center

Fonolo

Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020. If we get more tactical , there two other problems worth mentioning: Service Level Metrics Don’t Correlate With Customer Satisfaction. Here’s a great case study on a company that reduced abandonment rate: First Service Credit Union.

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You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

be adequately equipped or trained to reach out to these customers and handle their individual complaints, not having a jointly-owned social media strategy means that your representatives are probably not well-equipped enough to form a plan to prevent this from occurring again. for smooth sailing and easy resolution of customer issues.