2020 B2C Surveys Upselling 
Quality Contact Solutions
JULY 19, 2021
The company has worked since late 2020 with its suppliers and telephone carrier partners to ensure deployment before this deadline. Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.
JustCall
NOVEMBER 24, 2022
A B2C or B2B s ales process is never boring. According to a Gallup survey in June 2020 , less than one-third of sales reps felt busy at work, and 14% were actively absent. According to a survey by the Sales Management Association, 90 % of all companies using a s ales process were top performers. Sales is a numbers game.
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JivoChat
MARCH 25, 2021
22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses. Aberdeen Group ). Companies report approx.
JivoChat
MARCH 25, 2021
22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses. Aberdeen Group ). Companies report approx.
Lumoa
MARCH 20, 2018
upselling to the most loyal customers) Process changes (e.g. According to Accenture , 85% of customer interactions will be managed with AI by 2020. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.
Lumoa
MARCH 20, 2018
upselling to the most loyal customers) Process changes (e.g. According to Accenture , 85% of customer interactions will be managed with AI by 2020. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.
Babelforce
JANUARY 28, 2021
If you sell b2b (or high-value b2c) then that means a phone call. 2020 has accelerated the virtual contact center in a big way. You do NPS surveys , right? That’s especially value in a sales setting, with upselling opportunities. It can remind them of ideal upselling or cross-selling opportunities.
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