ProProfs Blog

MAY 6, 2020

Customer Experience & Live Chat Statistics. Future of Customer Experience. Must-Read 53 Customer Experience Statistics for 2020 . With these customer experience stats, facts, and trends, your business can effectively create some of the best strategies that keep customers delighted with your services.

Customer Experience 99

Customer Experience B2B B2C Sales 99

Comm100

JANUARY 21, 2020

For new customers who land on your website after hours, a clear knowledge base and a helpful chatbot are two channels that can keep your leads moving along the digital journey. Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer.

B2C 83

B2C B2B Benchmark Best practices 83

CSM Magazine

NOVEMBER 11, 2020

The report identifies five transformative trends that will become mainstay in 2021, as more companies turn to conversational support to efficiently manage high conversation volume and exceed customer expectations. The report is based on a survey of nearly 600 customer support leaders from B2B and B2C organizations.

Customer Support 52

Customer Support B2C Chatbots B2B 52

ChurnZero

FEBRUARY 7, 2020

So, what’s the job outlook for Customer Success professionals? LinkedIn’s 2020 Emerging Jobs Report named Customer Success as one of the top emerging jobs in the U.S. In fact, Customer Success is taking the world by storm—ranking in every country they studied: #2 in Argentina . #6 6 in the U.S. #2 2 in Mexico. #6

SaaS 64

SaaS Transportation B2C Customer retention 64

Comm100

JANUARY 21, 2020

For new customers who land on your website after hours, a clear knowledge base and a helpful chatbot are two channels that can keep your leads moving along the digital journey. Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer.

B2C 40

B2C B2B Benchmark Best practices 40

JivoChat

AUGUST 10, 2021

As we head into the back half of 2021 and 2022 looms ahead, you’ll see that digital commerce is being pushed to the forefront for both B2B and B2C consumers. Chatbots are a huge part of the AI trend in digital commerce. These automated bots simulate human conversation and a preferred channel of communication for customers.

Customer retention 52

Customer retention B2C Chatbots Self service 52

JivoChat

APRIL 28, 2021

A further benefit of proactive customer service is that it improves customer retention and loyalty. Customers would rather spend their money with a company that goes out of their way to meet their needs preemptively. In doing so, you can stand out from the competition and keep customers interested. Chatbot support.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59