Aspect

DECEMBER 1, 2020

Along the way, these organizations have been by our side, collaborating to provide product input and feedback, partnering with us to advance and continuously improve our contact center portfolio into the industry-leading, fully featured contact management and workforce optimization solutions they are today.

Enterprise 118

Enterprise contact center solutions Cloud contact Contact Center 118

Cisco - Contact Center

NOVEMBER 26, 2019

Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. So where are the boundaries in a contact center? Contact centers are the execution point for business outcomes and represent the frontline of boundary interaction.

Contact Center 102

Contact Center contact center solutions Transportation Government 102

Serenova

FEBRUARY 6, 2019

The ability of your business to create better customer experiences and thrive is dependent on whether your contact center can change quickly, innovate easily and meet your customers wherever they demand it—which positions your business to stand apart from the competition. This enables quality, secure, scalable SaaS solutions.

Cloud contact 40

Cloud contact Contact Center Engineering APIs 40

TechSee

AUGUST 14, 2023

Follow on LinkedIn Dan Smitley, Workforce Management and Contact Center Guru As an experienced public speaker and thought leader, Dan is passionate about leveraging workforce management, contact center operations, strategic thinking, project planning, and data analytics to help companies, customers, and front-line employees succeed.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Fonolo

FEBRUARY 13, 2019

By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. Sponsored by Serenova.

Contact Center 57

Contact Center Call Center APIs Technology 57

3CLogic

MAY 27, 2021

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. leveraged 3CLogic’s voice solution for ServiceNow to modernize their contact center operations and boost agent and manager productivity by 3% within 90 days.

Contact Center 52

Contact Center contact center solutions Coaching Cloud contact 52

VocalCom

APRIL 6, 2020

This is the case in the insurance industry, in which contact centers are important facilities established for handling customer service and optimizing the customer experience. In this context, companies must organize themselves quickly in order to maintain their operations. Vocalcom knew how to respond efficiently to our needs.

Contact Center 62

Contact Center Cloud contact contact center solutions Customer Experience 62

VocalCom

JUNE 18, 2020

Before the pandemic even started to disrupt business, the contact center industry was already widely migrating to Cloud. Gartner’s 2019 Magic Quadrant report anticipated that, by 2022, contact center as a service (CCaaS) would become the preferred adoption model for about half of contact centers, up from about 10% in 2019.

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

Cyara

JULY 9, 2019

The contact center has become the inflection point for digital transformation in the enterprise. To accomplish this, the vast majority of enterprises are moving their contact centers to the cloud. What are the drivers of migrating contact centers to the cloud?”. Joe Eisner. Organization: AWS.

Cloud contact 52

Cloud contact Contact Center Average Handle Time contact center solutions 52

Serenova

APRIL 12, 2019

If you were among the 6,500+ people who attended Enterprise Connect 2019, or have been reading about its insights, developments and announcements, you know there was much to digest from this year’s action- and information-packed week in Orlando. What do you consider the greatest benefit to moving to the cloud?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Calabrio

MARCH 2, 2020

Contact center as a service (CCaaS) makes the power of a modern contact center available to any business, regardless of budget or technical expertise. Twilio Flex: A programmable approach to the contact center. With it, any size company can move faster and be more competitive.

Contact Center 71

Contact Center contact center solutions Airlines Quality management 71

VocalCom

MARCH 23, 2020

Contact centers are scrambling to handle an explosive increase in call volume at a time when people are being told to work from home. Since 2019, the Argentine insurance company has been using a Vocalcom Contact Center solution installed on a private cloud architecture.

Contact Center 62

Contact Center Government CRM contact center solutions 62

Robert Davis

AUGUST 13, 2019

Davis and Associates to bring modern consulting practices and state-of-the-art omnichannel contact center technology to midsize and enterprise organizations. AUGUST 06, 2019. Bright Pattern , the leading provider of omnichannel contact center software, today announces its partnership with Robert C. About Robert C.

Contact Center 48

Contact Center Consulting Consulting Coaching 48

NobelBiz

FEBRUARY 23, 2023

If the solutions supplied to businesses are aimed at meeting their various expectations and special demands, the proliferation of tools might have a detrimental influence on team productivity and cause additional expenditures for IT departments. This is why certain telecommunications firms have created UCaaS solutions.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

Serenova

MARCH 7, 2019

In my last post, I shared 10 Reasons to Attend 2019 Enterprise Connect. For anyone I haven’t yet convinced, here are a few more reasons to attend one of the biggest—and most important— contact center events of the year. Get the insights you need to really evaluate the cloud. See Serenova (and our solution) in action.

Enterprise 40

Enterprise Cloud contact Contact Center contact center solutions 40

Talkdesk

APRIL 28, 2020

The airline operates more than 2,500 weekly flights and had 16 million passengers in 2019. Grounded with an inflexible and unreliable on-premises system, TAP Air Portugal sought a scalable cloud solution it could depend on to provide an outstanding customer experience.

Customer Support 64

Customer Support Airlines Cloud contact contact center solutions 64

Talkdesk

JANUARY 22, 2020

The rapid expansion and impact of AI is well underway across all industries globally, and Talkdesk ® is leading the charge within the contact center industry. All 200 patent applications relate to Talkdesk Enterprise Cloud Contact Center with more than half specifically for enabling and accelerating AI capabilities.

Cloud contact 57

Cloud contact Enterprise Contact Center contact center solutions 57

NobelBiz

JUNE 7, 2021

If the solutions supplied to businesses are aimed at meeting their various expectations and special demands, the proliferation of tools might have a detrimental influence on team productivity and cause additional expenditures for IT departments. This is why certain telecommunications firms have created UCaaS solutions.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

CSM Magazine

FEBRUARY 25, 2020

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. The new agreement covers If’s contact centers in four countries. offers the ability to build advanced automated services.

Virtual Agent 59

Virtual Agent contact center solutions Contact Center Cloud contact 59

Serenova

JULY 16, 2019

If a customer sends an email and follows up with a call, will your contact center agent know the customer has already reached out and how that interaction was handled? For contact centers to thrive in the Digital Revolution, the first step is to understand and manage customer expectations. Failure to Satisfy.

Contact Center 40

Contact Center Customer Experience Surveys contact center solutions 40

Altivon

JUNE 13, 2020

Contact Centers Demonstrate Value Amid COVID-19 and Beyond. Until very recently, only 13% of contact center agents worked remotely on a permanent basis. Here is a look at how US contact centers are responding to the unique demands of the current climate. Remote Work Before COVID-19: Survey Results From 2019.

Abandon rate 52

Abandon rate Contact Center contact center solutions Transportation 52

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Call Center?

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

NobelBiz

JUNE 29, 2021

These touchpoints are prioritized for analysis since they are a useful source of data for assessing the client journey and it works as follows: The Key role of Contact Centers The increased focus on digital channels and new communication technology allows for new methods to engage with clients.

Customer Experience 52

Customer Experience Contact Center CRM Customer centricity 52

Enghouse Interactive

JULY 5, 2019

Webinar Date: Thursday, July 11 th 2019 @ 11:30 am (Eastern). When considering moving your contact center to the cloud, there are many questions that come into mind. Has migrating the contact center to the cloud-accelerated cloud adoption elsewhere in the organization?

Virtual Agent 40

Virtual Agent Contact Center Cloud contact Management 40

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. This leading-edge capability and the key informational and performance advantages it brings, will become an integral component of, not only cloud contact centers, but all communications capabilities and business processes. Contact us to go through the analysis.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40