Netomi
APRIL 28, 2022
Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. The Evolving SaaS Landscape and The Rising Role of Customer Experience. billion in 2021, it is forecast to reach USD $703.19 billion by 2030.
Cincom
APRIL 12, 2021
The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. By February of 2019, for the very first time, online sales exceeded those of the brick-and-mortar retail stores.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ChurnZero
FEBRUARY 1, 2019
To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Francesca leads the team responsible for ensuring the success adoption and marketplace utilization of all IZEA owned and operated SaaS platforms. So, without further ado… .
Cincom
APRIL 12, 2021
The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. By February of 2019, for the very first time, online sales exceeded those of the brick-and-mortar retail stores.
ChurnZero
JUNE 28, 2019
The same can be said when it comes to the complex nature of many B2B SaaS products. Poor Fit Customers Aren’t Advocates: As with B2C consumers, B2B buyers are more likely to share an unsatisfied experience versus a positive interaction. A Day in the Life of a CSM Using ChurnZero Wednesday, July 17, 2019 2:00 – 3:00 PM EDT.
Totango
FEBRUARY 15, 2019
Measuring product adoption by users is critical for SaaS and Cloud companies as this is the most telling indicator of the value customers are getting from products and services. In order to create this visibility, cloud and SaaS product teams need to instrument their applications (web, mobile, saas) to report on product usage.
Netomi
FEBRUARY 28, 2022
I think we’re still at the tip of the iceberg in exploring how to do this both effectively and efficiently, but I see CX taking some cues from B2C organizations who have done this really well.”. Connect with Kristen. Kristi Faltorusso – VP of Customer Success, ClientSuccess.
Expert insights. Personalized for you.
59 
Let's personalize your content